Tilon Privacy Policy

Effective Date: March 24, 2025

At Tilon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services. By accessing or using Tilon, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

We collect the following types of information when you use Tilon:

1.1 Information You Provide Directly

Account Information: When you create an account, we collect your username, email address, and password.
Profile Information: You may choose to provide additional information, such as your name, profile picture, bio, and other details to enhance your profile.
User Content: We collect the content you create, upload, or share on Tilon, such as photos, videos, comments, messages, and other interactions.
Payment Information: If you make in-app purchases, we collect payment details (e.g., credit card information, billing address) through secure payment processors. We do not store your full payment details on our servers.

1.2 Information Collected Automatically

Device Information: We collect information about your device, including the device type, operating system, unique device identifiers (e.g., IMEI, MAC address), IP address, and mobile network information.
Usage Data: We collect data about how you interact with Tilon, such as the features you use, the content you view, the time and duration of your activities, and your navigation patterns within the app.
Location Data: With your explicit consent, we may collect your precise or approximate location information using GPS, Wi-Fi, or other technologies. You can disable location tracking in your device settings at any time.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our services. This helps us improve your experience and analyze usage trends.

1.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms (if you link your account), advertising partners, or analytics providers. This may include demographic information, interests, and usage data.

2. How We Use Your Information

We use your information for the following purposes:

To Provide and Improve Our Services: We use your information to operate, maintain, and enhance Tilon's features and functionality.
To Personalize Your Experience: We use your information to tailor content, recommendations, and advertisements to your preferences and interests.
To Process Transactions: We use your payment information to process in-app purchases and send you transaction confirmations.
To Communicate with You: We use your contact information to send you service-related notifications, updates, and promotional materials (if you opt in).
To Monitor and Analyze Usage: We use your information to understand how users interact with Tilon, identify trends, and improve our services.
To Ensure Security: We use your information to detect, prevent, and address technical issues, fraud, or other unauthorized activities.
To Comply with Legal Obligations: We use your information to meet regulatory requirements and enforce our policies.

3. How We Share Your Information

We may share your information in the following circumstances:

With Your Consent: We may share your information with third parties if you give us explicit consent.
With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our services (e.g., payment processors, cloud storage providers, analytics platforms). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
For Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
In Case of Business Transfers: If Tilon is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change and provide options regarding your information.

We do not sell your personal information to third parties for marketing purposes.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

Account information is retained for as long as your account is active.
Payment information is retained for the duration required by financial regulations.
Usage data is retained for analysis and service improvement purposes, typically for a period of 12 months.

When your information is no longer needed, we will securely delete or anonymize it.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
Opt-Out of Marketing: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or adjusting your app settings.
Data Portability: You can request a copy of your information in a structured, machine-readable format.
Withdraw Consent: If we rely on your consent to process your information, you can withdraw your consent at any time.

To exercise these rights, please contact us at service@tilon.life. We may need to verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest;
Regular security audits and vulnerability assessments;
Access controls to limit who can access your information;
Employee training on data protection best practices.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. For example, if you are located in the European Economic Area (EEA), your information may be transferred to the United States or other non-EEA countries. We will take steps to ensure that your information is treated securely and in accordance with this Privacy Policy, including using standard contractual clauses or other approved mechanisms for international data transfers.

8. Children's Privacy

Tilon is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child under 18 has provided us with personal information, please contact us at service@tilon.life.

9. Third-Party Links

Tilon may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email or through the app. Your continued use of Tilon after the changes take effect constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: service@tilon.life

Thank you for trusting Tilon!